At GigFit, our refund and return policy lasts 30 days. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Certain items are exempt from being returned. We do not accept returns on perishable goods, intimate or sanitary products, hazardous materials, flammable liquids or gases.
Non-returnable items include:
Gift cards
Downloadable products
Some health and personal care items
To complete your return, you will need to provide a receipt or proof of purchase.
Please note, do not send your purchase back to the manufacturer.
Partial Refunds There are specific situations where only partial refunds will be granted:
Any book with obvious signs of use
Items not in their original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery
Refunds Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds If you haven’t received your refund yet:
First, check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank since there can be a delay in processing.
If you’ve followed all these steps and still have not received your refund, please contact us at thegigfit@gmail.com.
Sale Items Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at thegigfit@gmail.com and send your item to: {physical address}.
Gifts If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, we will send you a gift certificate.
If the item wasn’t marked as a gift, or if the gift giver had it shipped to themselves to give to you later, we will issue a refund to the gift giver, who will be notified of the return.
Shipping Returns To return your product, mail it to: {physical address}.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help? For any questions related to refunds or returns, contact us at thegigfit@gmail.com.
